The Australian Competition and Consumer Commission (ACCC) provides the following principles for a refund policy:
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
- Is unsafe
- Is significantly different from the sample or description, or
- Doesn’t do what we said it would or what you asked for and can’t be easily fixed.
Please keep your proof of purchase – for example, your order confirmation.
Please contact us on 07 3829 0497 or email@example.com for any questions or to initiate a return.